PRIVACY POLICY
About Us
Hurdles Veterinary Physiotherapy respects and understand the privacy of its clients, www.hurdlesvp.co.uk is a domain ran by Kirsten Jones trading as Hurdles Veterinary Physiotherapy and is a sole trader business. Our registered address is 8 Heather Court, Norton, Malton, North Yorkshire, YO17 8BT.
Collection of Personal Data and Security
Hurdles Veterinary Physiotherapy will follow the Data Protection Act 1998 and GDPR regulations, in order to protect our clients.
Some details we will collect through the website are as follows;
- The information you provide using the contact us section of this website.
- The information you provide using the referral form, found on this website.
- Hurdles Veterinary Physiotherapy may keep records of correspondence and any information you provide when completing the customer feedback form
- Hurdles Veterinary Physiotherapy may view details of the traffic and visits for this site for marketing and analysis purposes, this does not identify you as an individual.
Personal Data Collected During Sessions
Hurdles Veterinary Physiotherapy will collect personal data to enable us to provide a thorough veterinary physiotherapy service. This will be collected either verbally, electronically via email or other forms of messaging (such as mobile phone messaging).
This data will only be shared with your animals’ Veterinary Practice to obtain consent for treatment as it is a legal requirement that anyone treating an animal must have veterinary permission to do so. A veterinary physiotherapy report may be sent to your veterinary surgeon but your permission will be obtained prior to this.
Any personal data will be kept in a password-protected file on a password-protected computer. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we will take all appropriate technical and organisational steps to safeguard the confidentiality, integrity, availability and authenticity of your data and the information we collect.
This information allows Hurdles Veterinary Physiotherapy to create individually prescribe treatment plans and exercise programmes for each client as well as ensuring our site is efficient in producing the information you require and user-friendly.
Who we share your data with
- Your personal data is required to identify the animal to be treated to the Veterinary Surgeon.
- It is also needed to enable me to keep detailed records about your animal(s) and their treatment as required by my insurance company Balens Ltd.
- To maintain the standards specified by the professional organisations I am a member of: National Association of Veterinary Physiotherapists (NAVP).
How long we retain your data
All data will be retained for 7 years after the last dated treatment of your animal (s) as specified by my insurance company – Balens Ltd and the professional organisations – NAVP.
What rights you have over your data
Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data. We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so.
How to Contact Us
If you believe that any information we are holding on you is incorrect or incomplete or if you have any queries regarding this notice please contact Kirsten Jones at 8 Heather Court, Norton, Malton, North Yorkshire, YO17 8BT or email kirsten@hurdlesvp.co.uk.